FAQs

How fast will you respond?
Within 1 business day (often same day).

What’s the difference between Technology Consulting and Technology Services?
Consulting finds the highest-ROI improvements; Services builds and supports the solutions (available standalone or after discovery).

Do we need a fully defined scope?
No. Pick “I need help defining scope” and we’ll run a short discovery to shape a simple plan.

How do your retainers work?
Setup fee + a flexible block of monthly hours. We prioritise quick wins first month, then iterate. No lock-ins.

Can I cancel or pause anytime?
Yes. Cancel or pause with no fees. Rejoining later just incurs the setup fee again.

What if we don’t use all our hours?
Unused hours roll forward for 60 days.

What budgets do clients usually start with?
Many start between $400–$1,200/month; some invest more when the ROI is clear.

How quickly will we see value?
Typically in the first month—discovery, a few high-impact fixes, and a simple progress summary.

How do you measure ROI?
We agree outcomes (time saved, errors reduced, conversions won) and report them simply each month.

Do you do one-off projects?
Yes, though ongoing support usually delivers better ROI. One-off work is priced at a higher rate.

Who owns the work and data?
You do. You’ll receive source files, docs, and credentials on handover.

Do you sign NDAs / handle sensitive info?
Yes. We keep data minimal and secure; NDAs are welcome.

Do you work outside Sydney?
Yes, remotely across Australia. On-site photography is Sydney-first; travel can be arranged if needed.

Can you work with our in-house team or existing suppliers?
Absolutely. We integrate smoothly and fill gaps without disrupting what already works.

Do you take commissions for recommending software?
No. We’re independent and recommend what’s best for your goals and budget.

How does billing work?
Monthly invoicing via Xero with standard 14-day terms (EFT/credit card). Itemised summaries included.

What if our budget is tight or we’re unsure?
Tell us a comfortable monthly range or choose “Not sure.” We’ll propose the simplest plan that fits.

What about photography scope?
We keep it high-impact (mini or half-day), light retouching, fast turnaround. Add images or edits as needed.